Photoshop Elements >
Troubleshooting >
Delete Preferences File
Photoshop Elements stores your preferences in a file.
If you haven't already done so, go to Preferences.
If the preferences file becomes corrupted, Photoshop Elements may misbehave.
When you see the window below, you'll click Yes.
Do the following.
1) Save any work in Photoshop Elements.
2) Record your preferences.
Your preferences will be reset back to their default values.
Go to Edit > Preferences and click through the preference windows.
As you do so, jot down any preferences that you've changed from their default settings.
With these notes, you can quickly reset the preferences to your liking.
3) Close Photoshop Elements.
There two methods.
Method #1 - Ctrl + Alt + Shift
There are two variations.
Variation #1 - Does Photoshop Elements
Open in Full Edit?
If you've set Photoshop Elements to open in Full Edit (no Welcome window), do the following.
4) Press and hold Ctrl + Alt + Shift (Mac: Cmd + Opt + Shift).
5) Open Photoshop Elements.
A window will appear.
6) Click Yes to delete the Photoshop Elements preference file.
A new preferences file is created the next time you start Photoshop Elements.
This preferences file has default values.
Go to Edit > Preferences, and using your notes, change the values to your liking.
Variation #2 - Does the
Welcome Window Open?
If the Welcome window appears when you open Photoshop Elements, do the following.
4) Open Photoshop Elements.
The Welcome window will appear.
If it doesn't, go to Window >Welcome.
5) Press and hold Ctrl + Alt + Shift (Mac: Cmd + Opt + Shift).
6) Click Edit in the Welcome window.
A window will appear.
7) Click Yes to delete the Photoshop Elements preference file.
A new preferences file is created the next time you start Photoshop Elements.
This preferences file has default values.
Go to Edit > Preferences, and using your notes, change the values to your liking.
Method #2 - Find & Delete Prefs.psp
4) Make sure you can see the hidden files and folders on your computer.
Go to Hidden Files & Folders.
5) Go to My Computer or Computer and follow this path:
C: > Users > [user name] > AppData > Roaming > Adobe > Photoshop Elements > x.0 > Editor > Adobe Photoshop Elements x.0 Prefs.psp
6) Right click on the Adobe Photoshop Elements x.0 Prefs.psp, and select Delete.
A new preferences file is created the next time you start Photoshop Elements.
This preferences file has default values.
Go to Edit > Preferences, and using your notes, change the values to your liking.