Photoshop Elements >
Organizer Problems
If you're experiencing problems with the Organizer, try the
following remedies.
Try the following in the order below.
1) Close Photoshop Elements and reopen it.
2) Shut down down your computer and restart it.
3) In the Organizer, go to File > Catalogs.
The Catalog Manager window opens.
Click on the name of your catalog, which is probably My
Catalog.
On the left side of the Catalog Manager window, click
Optimize.
Then, click Repair.
4) Insert the installation DVD for Photoshop Elements.
Try the Repair feature.
If that doesn't help, uninstall Photoshop Elements
and reinstall the program.
5) Search:
• Adobe
Knowledge Base
•
Adobe
Photoshop Elements Forum
•
Elements Village Forums
If you don't find an answer, join the forum and ask about
the problem.
Give the version of Photoshop Elements that you're using,
your computer operating system, and the exact text of any error
message.
6) Go to
Installation Problems for Adobe customer service information.
Missing Files Remedies
If you have missing files, hour-glass icons appear instead
of thumbnails.
The links between your original photograph files—and
Photoshop Elements—are broken.
Photoshop Elements doesn't know where the files are located.
There are two reasons for missing files.
Reason #1 - You're the Bad Guy
Missing files are usually the fault of the user—not Photoshop
Elements.
When you move, rename, or delete files, you must do so with Photoshop
Elements.
If you move, rename, or delete files using Windows Explorer or
Finder (Mac), Photoshop Elements doesn't know you did so.
Go to File >
Reconnect > All Missing Files.
Reason #2 - Photoshop Elements
Is the Bad Guy
The thumbnail cache may have become corrupted.
To rebuild the thumbnail cache, do the following.
Method #1
The process may take many hours.
1) You want to see all of the thumbnails, so click the Show All button.
Show All Button
2) Press Ctrl + a to select all of the thumbnails.
3) Go to Edit > Update Thumbnail or press Ctrl + Shift +
u).
Method #2
Here's another way to rebuild the thumbnail cache.
The thumbnail cache is located here on a Windows 7 computer:
C: > ProgramData > Adobe > Elements Organizer > Catalogs > My
Catalog 1 > thumb.5.cache
In order to see ProgramData and its contents, go to
Hidden Files &
Folders.
Then, do the following.
1) Close Photoshop Elements.
2) Navigate to the thumb.5.cache file and delete it.
3) Restart Photoshop Elements.
A new thumbnail cache will be created.
If You Still Have Missing Files . . .
Ward Grant suggests the following in a
thread at Elements
Village.
This writer has not verified the advice below.
Use the advice below at your own risk.
Delete the Catalogs Folder
Mr. Grant suggests deleting the Catalogs folder.
We'll rename the folder, in case you want to restore it.
In order to see Catalogs folder, go to
Hidden Files &
Folders.
1) Close Photoshop Elements.
2) Navigate to the Catalogs folder, using the pathway below.
C: > Users > User (Your name,
probably) > AppData > Roaming > Adobe > Elements Organizer >
Catalogs
3) Rename the folder, such as Catalogs_old.
4) Open Photoshop Elements.
If Photoshop Elements doesn't perform as expected, close
Photoshop Elements and rename the folder back to Catalogs.
Delete the status.dat File
Mr. Grant also suggests deleting the status.dat file.
We'll rename the file, in case you want to restore it.
In order to see status.dat file, go to
Hidden Files &
Folders.
1) Close Photoshop Elements.
2) Navigate to the status.dat file, using the pathway below,
and delete it.
C: > Users > User (Your name,
probably) > AppData > Roaming > Adobe > Elements
Organizer > 9.0 > Organizer > status.dat
3) Rename the file, such as status_old.dat.
4) Open Photoshop Elements.
If Photoshop Elements doesn't perform as expected, close
Photoshop Elements and rename the file back to status.dat.
