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Installation Problems

Installation Problems

If you're having difficulty installing Photoshop Elements, try the following.

Mac Mini?

Photoshop Elements 8.0 requires a Muliticore Intel Processor, which your Mac Mini may not have.

To check which processor your Mac computer has, do the following.

1) Open Finder.

2) In the Apple menu, select About This Mac.

3) Look at the Processor line to see which kind of processor is in your Mac.

Prevention

Before installing software, close all other programs, including fire wall and anti-virus programs.

Nothing Happens?

Sometimes the installer doesn't launch.

Locate installer.exe on the installation disc, and double click it.

Before You Call or Write

• Write down the exact wording of any error messages.

• Have the serial number for the program.

Go to Serial Numbers.

Call Your Computer Manufacturer

Call your computer manufacturer, especially if you paid for a support plan.

Call Adobe

Installation Support: 800-642-3623

Monday - Friday, 6:00 A.M. - 5:00 P.M. (Pacific time)

Customer Service: 800-833-6687

7 days a week, 6:00 A.M. - 8:00 P.M. (Pacific time)

The above phone numbers are from Contact Adobe.

Adobe Knowledge Base

Search the Adobe Knowledge Base for solutions.

Forums

Search the messages in the two forums below for the problem.

If you don't find an answer, join the forum and ask about the problem.

Give the version of Photoshop Elements that you're using, your computer operating system, and the exact text of any error message.

Adobe

http://forums.adobe.com/community/photoshop_elements

Apple

Apple Support Discussions

Elements Village

http://www.elementsvillage.com/forums/forumdisplay.php?f=3

Windows Installer CleanUp Utility

You don't need to uninstall previous versions of Photoshop Elements.

However, if you did, a file that wasn't removed properly can create installation problems.

Use the Windows Installer CleanUp Utility.

Organizer Problems

If you're experiencing problems with the Organizer, go to Organizer Problems.

Can't Open a Raw File?

If you have difficulty opening raw files in Photoshop Elements, go to Unable to open camera raw file in Photoshop or Photoshop Elements.

Also, for the download links and how to install the latest version of the Adobe Raw Converter, go to Updates.