If you're having difficulty installing Photoshop Elements, try the following.
Before installing software, close all other programs, including fire wall and anti-virus programs.
• Write down the exact wording of any error messages.
• Have the serial number for the program.
Go to Serial Numbers.
Call your computer manufacturer, especially if you paid for a support plan.
Installation Support: 800-642-3623
Monday - Friday, 6:00 A.M. - 5:00 P.M. (Pacific time)
Customer Service: 800-833-6687
7 days a week, 6:00 A.M. - 8:00 P.M. (Pacific time)
The above phone numbers are from Contact Adobe.
Search the messages, and post an inquiry, in forums.
• Adobe Photoshop Elements Forum
• photo.net - Digital Darkroom Forum
Photoshop Elements 5.0 Help files are missing images or show Photoshop Elements 4.0 content
Adobe Photoshop Elements 5.0.2 Update
Freeze when Launching the Organizer (Photoshop Elements 5.0.2 on Windows Vista)
How do I move my catalog to new PC?
Moving PSE4 from XP machine to new Vista machine
XP to Vista - Moving PSE5 files pics, catalog etc.
Common catalog issues when you upgrade to Photoshop Elements 6
Move Your Organizer Catalog to Another Computer Using Backup and Restore in PSE 5.0
You don't need to uninstall previous versions of Photoshop Elements.
However, if you did, a file that wasn't removed properly can create installation problems.
Use the Windows Installer CleanUp Utility.